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Shipping Policy

Thank you for choosing our products.

This Shipping Policy is intended to help you understand our order processing, shipping destinations, delivery times, shipment tracking, and procedures for handling shipping issues.

We will make reasonable efforts to process and deliver your order in a timely and secure manner, taking into account the circumstances of your order and applicable shipping conditions.

Nothing in this policy is intended to exclude, limit, or reduce any mandatory rights granted to consumers under applicable law. If this policy conflicts with applicable law, the applicable law shall prevail.

1. Shipping Destinations

We currently provide standard shipping services to the following European countries and regions:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

Actual shipping availability may vary depending on the type of product, inventory, warehouse location, and shipping conditions.

If your destination country or region is not listed above, please contact us by email before placing your order to confirm whether delivery can be arranged.

2. Shipping Costs

For the destinations currently supported by our standard shipping service, we generally offer Free Standard Shipping. The final shipping cost and applicable conditions will be displayed at checkout.

We will select an appropriate shipping carrier based on the order destination, product availability, warehouse location, and actual shipping route.

Depending on the circumstances, we may use shipping providers including, but not limited to:

  • UPS

  • FedEx

  • DHL

  • DPD

  • Other shipping providers with appropriate delivery capabilities

Because shipping routes and logistics conditions may vary between countries and regions, we may select or change the carrier based on the specific order.

If an order involves shipping costs or other transportation-related charges that are legally payable by the consumer, we will provide the relevant information during the ordering process to the extent required by applicable law.

3. Order Processing Time

After an order is confirmed, we generally require 3–5 business days to process the order and prepare it for shipment.

Our normal order processing days are:

Monday to Friday, excluding public holidays.

Actual processing times may be affected by:

  • Public holidays;

  • Promotional campaigns;

  • Increased order volumes;

  • Inventory adjustments;

  • Warehouse operations;

  • Technical or logistics issues;

  • Other circumstances that could not reasonably be anticipated.

We will make reasonable efforts to process your order promptly.

If there is a significant or unusual delay in order processing, we will provide reasonable assistance based on the circumstances.

4. Estimated Delivery Time

Under normal circumstances, estimated delivery times are as follows:

Shipping Stage Estimated Time
Order processing 3–5 business days
Transit after shipment 5–8 business days
Total estimated time Approximately 8–13 business days
Standard shipping fee Free

The above timeframes are estimates and are not guaranteed delivery deadlines in every circumstance.

Actual delivery times may be affected by:

  • Destination country or region;

  • Carrier transportation arrangements;

  • Local delivery conditions;

  • Customs or border processing;

  • Public holidays;

  • Severe weather;

  • Peak shipping periods;

  • Traffic or transportation restrictions;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

If applicable law provides a specific delivery period or grants consumers other delivery-related rights, the applicable law shall prevail.

5. Order Shipment and Tracking

After your order has been shipped, we will generally send you a shipping notification by email.

Where applicable, the shipping notification may include:

  • Shipment confirmation;

  • Tracking number;

  • Carrier information;

  • Shipment tracking instructions.

Tracking information is generally updated gradually after the package enters the carrier's system.

In some cases, it may take some time before tracking information first appears or is updated.

If your tracking information has not been updated for an extended period, please contact us at:

ulilappinger703@gmail.com

Please provide your order number whenever possible so that we can check the relevant shipping information more quickly.

6. Delivery Delays

We will make reasonable efforts to arrange delivery within the estimated timeframe, but delays may occur during transportation.

Possible causes of delivery delays include:

  • Peak shipping periods;

  • Public holidays;

  • Major promotional events;

  • Customs inspections;

  • Severe weather;

  • Local delivery issues;

  • Carrier operational adjustments;

  • Traffic or transportation restrictions;

  • Force majeure events;

  • Other circumstances beyond our reasonable control.

If you have not received your order significantly beyond the estimated delivery timeframe, please contact us promptly.

We will assist in checking the order and shipping status and, where reasonably possible, communicate with the relevant carrier.

The estimated delivery times stated in this policy do not limit any rights consumers may have under applicable law.

7. Delivery Address and Order Changes

1. Before Shipment

If your order has not yet entered the shipping process, you may contact us to request:

  • A change of delivery address;

  • A change of telephone number;

  • Correction of certain order information;

  • Cancellation of the order.

Please contact us as soon as possible, as some changes may no longer be possible once the order has entered the processing or shipping stage.

We will make reasonable efforts to accommodate your request based on the actual status of the order, but we cannot guarantee that every modification request can be successfully completed.

2. After Shipment

Once an order has been shipped, it is generally not possible to directly change the delivery address or cancel the order.

If an incorrect, incomplete, or unrecognizable delivery address or contact information provided by the consumer results in failed delivery, return of the package, or the need for re-delivery, we will communicate with you regarding the appropriate next steps based on the circumstances.

If additional transportation costs arise as a result, responsibility for such costs will be determined in accordance with applicable law and the specific circumstances.

Nothing in this policy excludes any statutory withdrawal, refund, or other legal rights available to consumers.

8. Taxes and Other Charges

Tax, customs, and import requirements may vary between different countries and regions.

Depending on the product, order, destination country, and applicable law, an order may involve:

  • Value Added Tax (VAT);

  • Import duties;

  • Customs processing fees;

  • Customs clearance service fees;

  • Other legally applicable charges.

If such taxes or fees are legally payable by the consumer, we will provide the relevant information to the extent required by applicable law.

For orders subject to applicable European Union tax and consumer protection rules, we will handle the relevant matters in accordance with the applicable sales structure and legal requirements.

Consumers who have questions regarding tax, import, or customs requirements in their country or region are advised to review the applicable rules before purchasing.

9. Damaged Packages or Incorrect Products

If the package you receive shows obvious signs of damage during transportation, or if the product received does not correspond to your order, please contact us as soon as possible.

Where possible, please provide:

  • Order number;

  • Recipient's name;

  • Email address used for the order;

  • Tracking number;

  • Photos of the product;

  • Photos of the outer packaging;

  • A detailed description of the issue.

We will review the relevant order, product, and shipping information and provide an appropriate solution in accordance with applicable law.

For product quality issues, shipping damage, incorrect products, or other circumstances for which we are legally responsible, consumers' statutory rights will not be limited by this Shipping Policy.

10. Lost Packages

If the tracking information indicates that a package has encountered an issue during transportation, has not been updated for an extended period, or may have been lost, please contact us promptly.

We will investigate the matter based on:

  • Tracking records;

  • Carrier feedback;

  • Order information;

  • Delivery status.

We will provide reasonable assistance in handling the matter.

If it is confirmed that the issue is a transportation problem for which we or the carrier are legally responsible, we will provide an appropriate solution in accordance with applicable law and the circumstances of the case.

11. Failed Delivery

If delivery fails for reasons including:

  • Incorrect delivery address;

  • Incorrect contact information;

  • Incomplete recipient information;

  • Multiple unsuccessful delivery attempts;

  • The recipient cannot be reached;

  • The consumer refuses to accept the package;

  • Other delivery issues caused by the consumer;

we may need to contact you to confirm whether the package should be re-delivered, returned, or handled in another appropriate manner.

If additional costs arise from re-delivery or return shipping, such costs will be handled based on the circumstances of the order and applicable law.

Consumers' statutory rights of withdrawal, refund, and other mandatory consumer rights will not be affected by this policy.

12. Force Majeure

Events beyond our reasonable control may cause delays in order processing or delivery, including but not limited to:

  • Natural disasters;

  • Severe weather;

  • War or major social events;

  • Government measures;

  • Large-scale transportation disruptions;

  • Major logistics system failures;

  • Network or communication failures;

  • Other events that could not reasonably be foreseen or controlled.

When such circumstances occur, we will make reasonable efforts to minimize their impact on consumers and provide relevant information where reasonably possible.

13. Shipping Policy and Consumer Rights

Nothing in this Shipping Policy is intended to exclude, limit, or reduce any mandatory rights granted to consumers under applicable law.

If this Shipping Policy conflicts with mandatory consumer protection provisions under applicable law, the applicable law shall prevail.

For information regarding returns, refunds, and statutory withdrawal rights, please refer to:

Return & Refund Policy

For information regarding personal information and Cookies, please refer to:

Privacy Policy

For information regarding website usage rules and order-related terms, please refer to:

Terms of Service

14. Contact Us

If you have any questions regarding order delivery, estimated delivery times, shipment tracking, delivery delays, package issues, or other shipping matters, please contact us at:

Customer Support

Email:
ulilappinger703@gmail.com

Please provide your order number, recipient's name, and tracking number whenever possible so that we can check the relevant information more quickly.

We will review your inquiry as soon as reasonably possible and provide appropriate assistance based on the circumstances.

Thank you for your understanding and support.