Shipping Policy

Thank you for choosing our products.

This Shipping Policy explains how we process orders, where we ship, estimated delivery times, shipment tracking, and how we handle delivery-related issues.

We make reasonable efforts to process and deliver orders safely and within the estimated timeframes. Actual delivery times may vary depending on the destination, carrier, warehouse, customs procedures, and other circumstances.

Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory rights available to consumers under applicable law. Where this policy conflicts with applicable law, the applicable law shall prevail.

1. Shipping Destinations

We currently provide standard shipping services to the following European countries and regions:

• Germany

• Austria

• Italy

• Spain

• Portugal

• Poland

• Czech Republic

• Slovakia

• Slovenia

• Croatia

• Greece

• Romania

• Bulgaria

• Estonia

• Latvia

• Lithuania

Shipping availability may vary depending on the product, inventory, warehouse location, and transportation conditions.

If your destination is not listed above, please contact us before placing an order to confirm whether delivery can be arranged.

2. Shipping Costs

For destinations covered by our standard shipping service, we generally offer Free Standard Shipping.

If any shipping charge applies to a particular order, the applicable cost will be displayed during the checkout process before the order is completed.

Depending on the destination, product, warehouse, and shipping route, we may use carriers including:

• UPS

• FedEx

• DHL

• DPD

• Other suitable logistics providers

We reserve the right to select or change the carrier according to the actual circumstances of each order.

Where applicable law requires us to disclose taxes, transportation charges, or other mandatory costs, the relevant information will be provided during the ordering process.

3. Order Processing Time

After an order has been successfully placed and confirmed, we generally require 3–5 business days to process and prepare the order for shipment.

Orders are normally processed Monday through Friday, excluding public holidays.

Processing times may be affected by circumstances such as:

• Public holidays;

• Promotional periods;

• High order volumes;

• Inventory adjustments;

• Warehouse operations;

• Technical or logistical issues;

• Other circumstances that cannot reasonably be anticipated.

We will make reasonable efforts to process orders as quickly as practicable.

If an unusual or significant processing delay occurs, we will provide reasonable assistance and information where possible.

4. Estimated Delivery Time

Under normal circumstances, our estimated delivery timeframe is:

Shipping Stage	Estimated Time
Order processing	3–5 business days
Transit after shipment	5–8 business days
Total estimated delivery time	Approximately 8–13 business days
Standard shipping fee	Free

These delivery times are estimates only and do not constitute a guaranteed delivery deadline unless otherwise required by applicable law.

Delivery may take longer due to:

• Destination country or region;

• Carrier transportation schedules;

• Local delivery conditions;

• Customs or border procedures;

• Public holidays;

• Severe weather;

• Peak shipping periods;

• Transportation restrictions;

• Force majeure events;

• Other circumstances beyond our reasonable control.

Where applicable law establishes a mandatory delivery period or other delivery-related consumer rights, those legal requirements will apply.

5. Shipment Confirmation and Tracking

Once your order has been shipped, we will generally send a shipment notification to the email address provided with your order.

Where available, the notification may include:

• Shipment confirmation;

• Tracking number;

• Carrier information;

• Tracking instructions.

Tracking information may not appear immediately after shipment. It can take some time for the carrier's system to register and update the shipment.

If tracking information has not been updated for an extended period, please contact us at:

Email: eichelbergerlaurence@gmail.com

When contacting us, please provide your order number whenever possible so that we can locate the relevant order more efficiently.

6. Delivery Delays

We make reasonable efforts to arrange delivery within the estimated timeframe. However, transportation delays may occasionally occur.

Potential causes include:

• Peak shipping periods;

• Public holidays;

• Promotional events;

• Customs inspections;

• Severe weather;

• Local delivery issues;

• Carrier operational changes;

• Traffic or transportation restrictions;

• Force majeure events;

• Other circumstances beyond our reasonable control.

If your order has not arrived significantly beyond the estimated delivery timeframe, please contact us.

We will reasonably assist in checking the shipment status and, where appropriate, communicate with the relevant carrier.

The estimated delivery times in this policy do not affect any mandatory consumer rights under applicable law.

7. Delivery Address and Order Changes

7.1 Before Shipment

If your order has not yet entered the shipping process, you may contact us to request:

• A change of delivery address;

• A correction of contact information;

• A correction of certain order details;

• Cancellation of the order, where legally and operationally possible.

Please contact us as soon as possible because changes may no longer be possible once an order has entered processing or shipping.

We will make reasonable efforts to accommodate your request based on the current order status, but we cannot guarantee that every requested change can be completed.

7.2 After Shipment

After an order has been shipped, it is generally not possible to directly change the delivery address or cancel the shipment.

If an incorrect, incomplete, or unrecognizable address or contact information provided by the consumer results in failed delivery, return of the package, or additional delivery arrangements, we will communicate with you regarding the available options.

Any additional transportation costs will be handled in accordance with applicable law and the circumstances of the individual order.

Nothing in this section limits any statutory withdrawal, refund, replacement, or other consumer rights.

8. Taxes, Customs, and Other Charges

Taxes, customs requirements, and import procedures may differ depending on the destination country and the specific order.

Depending on the product, destination, applicable tax rules, and order structure, an order may involve:

• Value Added Tax (VAT);

• Import duties;

• Customs processing charges;

• Customs clearance fees;

• Other legally applicable charges.

Where such costs are legally payable by the consumer, relevant information will be provided to the extent required by applicable law.

For orders subject to European Union consumer protection and tax requirements, we will handle applicable matters in accordance with the relevant legal requirements.

Consumers who have questions about local customs, import, or tax requirements are encouraged to review the applicable rules in their country before placing an order.

9. Damaged Packages or Incorrect Products

If the package you receive appears to have been damaged during transportation, or if you receive a product that does not correspond to your order, please contact us as soon as reasonably possible.

Where available, please provide:

• Order number;

• Recipient's name;

• Email address used for the order;

• Tracking number;

• Photos of the received product;

• Photos of the outer packaging;

• A description of the issue.

We will review the relevant order and shipping information and provide an appropriate solution in accordance with applicable law.

Where we are legally responsible for product defects, transportation damage, incorrect products, or other order-related issues, your statutory consumer rights will not be limited by this Shipping Policy.

10. Lost or Potentially Lost Packages

If tracking information indicates that a package may have been lost, has remained unchanged for an unusually long period, or has encountered a transportation problem, please contact us.

We may investigate the matter using:

• Tracking records;

• Carrier information;

• Order details;

• Delivery status;

• Other relevant shipping information.

We will provide reasonable assistance in determining the status of the shipment.

Where a transportation issue is confirmed and we are legally responsible for the relevant matter, we will provide an appropriate solution in accordance with applicable law and the circumstances of the case.

11. Failed Delivery

Delivery may fail for reasons including:

• Incorrect delivery address;

• Incorrect contact information;

• Incomplete recipient information;

• Multiple unsuccessful delivery attempts;

• The recipient cannot be reached;

• The recipient refuses delivery;

• Other circumstances attributable to the recipient or consumer.

If delivery fails, we may contact you to determine whether the package should be re-delivered, returned, or handled in another appropriate manner.

Where additional transportation or return costs arise, their treatment will depend on the circumstances and applicable law.

Nothing in this section affects mandatory statutory rights relating to withdrawal, refunds, replacements, or other consumer protections.

12. Force Majeure

Certain circumstances beyond our reasonable control may affect order processing or delivery.

These may include:

• Natural disasters;

• Severe weather;

• War or major social events;

• Government measures;

• Large-scale transportation disruptions;

• Major logistics system failures;

• Network or communication failures;

• Other events that could not reasonably have been foreseen or controlled.

When such circumstances occur, we will make reasonable efforts to reduce their impact and provide relevant information where reasonably possible.

13. Shipping Policy and Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory consumer rights provided by applicable law.

If any provision of this Shipping Policy conflicts with mandatory consumer protection legislation, the applicable legal provisions shall prevail.

For additional information, please refer to the relevant policies available on our website:

• Return & Refund Policy – information regarding returns, refunds, and statutory withdrawal rights.

• Privacy Policy – information regarding personal data and cookies.

• Terms of Service – information regarding website use, orders, and related terms.

14. Contact Us

If you have questions regarding shipping, order processing, delivery times, tracking, delivery delays, damaged packages, or other shipping-related matters, please contact our customer support team.

Customer Support

Email: eichelbergerlaurence@gmail.com

When contacting us, please provide your order number, recipient's name, and tracking number whenever possible.

We will review your inquiry and provide reasonable assistance based on the circumstances.

Thank you for choosing our store.